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FAQ

 payment and prices

Will your final price be further increased?

Never. When we say it’s the final price, it’s really the final price. While you’re placing your order, you can note the current price. As soon as you get to the final review, you can see the final price. We are straight and don’t hide anything.

Will I pay anything for transportation?

We supply items with free shipping.

 

What payment methods do you accept?

Payments can be made by transfers to our account. After you have submitted your order, you will receive a confirmation including payment information for an electronic bank transfer. As soon as you make the payment, we’ll start making any custom products. Or pay via the secured ThePay.cz or PayPal.com payment gateways.

 

How is it possible that your prices are 50–60% lower than the prices charged by assembly companies?

You will save costs for a sales agent, transport for measurement, an assembly technician, transport to the assembly site, any tools. And much more. That’s how you can enjoy the staggering discount of 50–60%. You pay only for what you want!

Why was my payment by card denied?

There are several reasons why your card may have been denied. If this is your first payment on the internet, it’s possible your bank hasn’t activated your card for this purpose. Please check the settings in your internet banking or contact your bank. Another reason why your payment might not have gone through is that you’ve exceeded the daily limit on your card. Again, you can check these limits in your internet banking settings. If you need to raise your payment limits, contact your bank. The third most common reason for payment failure is an interruption of the payment process. The payment process might take several seconds and can’t be interrupted. 

Is my online payment safe?

All online payments at our e-shop are executed via payment gateways that are safe with secure information transfers and SSL (Secure Socket Layer) certificates. The SSL certificates ensure all information is encrypted during its transmission by inserting an additional layer between the transmission and application layers. For details about payments, see Delivery and Payment.

 delivery and delivery times

Can I send the products to another address as a present?

Of course. You can order the products and pay for them, but the delivery address will be different from your own address.

How long will it take to deliver the products?

Delivery times range from 7 to 30 working days depending on the product. Please take into account there may be public holidays during the delivery period. The products with the shortest delivery times are indoor blinds. In contrast, the products with the longest delivery times are aluminium pergolas, because they are larger. You’ll find information about the delivery time under each product.

 

Who will deliver my goods?

Our products are delivered by special courier companies. The precise one depends on the type and size of your order. A text with the time of delivery will be sent to your phone 24 hours in advance.

 measuring and fitting

What measuring and assembly tools do I need?

All you will need is a tape measure for the measuring and most often a cordless drill and a screwdriver for the assembly. However, it depends on the window covering type and the assembly method – you’ll always find detailed information in the specific product’s assembly instructions. Anyway, don’t be afraid, as you’re very likely to have everything you need at home.

 

Are all necessary fasteners packed with the goods?

All products that are mounted directly on the window frame or sash, including horizontal blinds, skylight blinds, and pleated blinds, are delivered with all required bolts. Fasteners and wall plugs are not supplied for vertical blinds, fabric shadings, or any exterior window coverings designed to be attached to a wall or a ceiling. The wall plugs and bolts for various masonry may differ slightly.

Will I have all I need for proper measurement?

No need to worry about that. We’ve prepared everything you need to know in our extensive and thorough video guides with attached descriptions and photos. You’ll find these in the Guides section or within each product description. 

 products and their range

Will the colours be the same in real life as they are on the internet?

We’ve done all we could to achieve that, and we photographed everything in the best possible and most realistic way. Every colour has a precise description, but even with the sampler the colours may vary slightly. When the blinds are fitted, their colours might feel different, which depends on the layout of the environment, how much light is in the room, the angle from which you're looking at them, and so on. After fitting, every customer we’ve had so far has felt excited about the result!

Recently, many companies have moved production to Poland or China, where it’s cheaper. What about your products?

That’s true. We, however, prefer honest Czech production, and that’s why we’ve partnered with the largest window coverings manufacturer in the Czech Republic – Isotra a.s. Only in this way can we get all the knowledge we need about our products and make sure to bring you the highest quality on the market.

How will I know I’ve chosen the right product?

This choice is entirely up to you. You know the feeling when a seasoned salesperson in a shop is pushing you to buy something you don’t really want? And you have the feeling he’s trying to sell you something that’s more profitable for him than it’s useful for you? At our eshop, you can take all the time you want to make the right choice without anyone pushing you. And if you need any assistance, don’t hesitate to give us a call!

How much time do I have to choose a product?

With us, your time is not limited. Relax and take all the time you need and choose from our offer from the convenience of your home.

 warranty and refunds

How long does the warranty on your products last?

From 2 to 5 years, depending on the specific product. The warranty applies to any manufacturing defects – if such a defect is detected, we’ll repair or replace the goods. Of course, we’ll pay any related costs. For more details, see our Business Terms and Conditions.

What should I do if the delivered goods are damaged?

This happens very rarely, but still might occur due to poorly wrapped or boxed goods or improper handling during transport.  

  1. If you notice any damage before accepting your order from the courier, point it out and insist on filling out a Damage on Arrival form. Do not accept the parcel! It is the driver’s duty to return the parcel to the sender. As soon as the parcel is returned to us, we will prioritize its recreation to get it to you as soon as possible. 
  2. If the goods are damaged and you find out after opening the parcel, contact us straight away via phone or email. We’ll take it from there and make sure to get you your goods as soon as possible.
  3. If the goods are damaged during the fitting, again, contact us via phone or email. Based on the type of damage, we’ll sort everything out to your satisfaction!

In all cases, please take pictures of the damaged goods. It will help us greatly in the process of sending you new goods.

Do I have only a limited time to fit the blinds after they arrive in regards to the warranty period?

Not at all. You can fit them anytime you want to and feel up to it. It won’t affect the warranty period in any way.